Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Customer Support

Need help with an order, product or return? We’re happy to help.

Email: hello@9towild.com
Support hours: Monday–Friday, [9:00 a.m.–5:00 p.m. Mountain Time]
Typical response time: Within 1–2 business days

When contacting us about an order, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of the issue

  • Photographs if the product arrived damaged, defective or incorrect

Please do not send credit-card numbers or other sensitive payment information by email.

Order-related requests should be submitted by email or through our website contact form. Social-media messages may not be monitored regularly and should not be used for urgent order issues.

contact us