Refund policy
Returns & Exchanges
We want you to feel good in what you wear. Eligible items may be returned within 30 days of delivery.
To qualify for a return, an item must be unworn, unwashed and in its original condition. Items showing signs of wear, washing, damage, odors, pet hair or alterations may not be accepted.
To begin a return, email hello@9towild.com with your order number and the item you would like to return. Please wait for return instructions before sending anything. Returns sent without authorization may not be accepted.
Return shipping
Customers are responsible for return-shipping costs when returning an item because of size, color, fit or personal preference. Nine to Wild will cover reasonable return or replacement costs when an item is defective, damaged in transit or different from what was ordered.
Original shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.
Exchanges
Because our products are printed to order, we do not hold dedicated exchange inventory. The quickest way to obtain another size or color is to return the original item and place a new order. If your original item was defective or incorrect, contact us before reordering so we can arrange a replacement.
Damaged or incorrect items
Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of deliveryand include your order number, a description of the issue, and clear photographs of the item and packaging.
Items that cannot be returned
The following are not eligible for return:
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Gift cards
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Personalized or custom-made products
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Items marked “Final Sale” before purchase
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Items that have been worn, washed, altered or damaged after delivery
Sale-priced products remain eligible unless they were clearly marked Final Sale.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@9towild.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@9towild.com.
Refunds
We will inspect your returned item and notify you when your return has been approved or declined.
Approved refunds are issued to the original payment method, normally within 5 business days of approval. After a refund is issued, your bank or payment provider may require up to 10 additional business days to display the funds in your account.
Refunds include the purchase price of approved returned items. Original shipping charges and return-shipping costs are not refundable unless the product was defective, damaged, incorrect, or applicable law requires otherwise.
A refund may be reduced or declined when an item is returned used, washed, altered, damaged or otherwise outside the conditions stated in our return policy.
If more than 10 business days have passed since you received confirmation that your refund was issued, contact your bank or card provider first. If the refund still cannot be located, email hello@9towild.com with your order number.